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Held Line Reminder
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Remi1   Offline
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Posts: 2
Cleveland Ohio
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Held Line Reminder
Apr 24th, 2019 at 12:54pm
 
Hi,
I believe for a parked call, there is a recall timer that will ring back the station that parks the call.
For calls placed "on hold", is there a feature or setting that will either provide an audible tone after like 60 seconds (Held Line Reminder) or a recall like feature as the parked calls have?
We are a CS2100 (SE17) with 35,000 stations (P-Phones, 3904's, 1140's and a few others.
Thanks in advance!  Smiley
 
 
 
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1palm   Offline
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Re: Held Line Reminder
Reply #1 - Apr 24th, 2019 at 1:40pm
 
What might be worth looking into is PHOLD in CUSTSTN as it does have a HLDTIME variable. Not sure off the top of my head this will do but maybe?


>cha
OPTION: PHOLD
>
HLDTIME: 60
>
PHOLDOPT: HLDREM
>
ANNMUSIC: N
 
 
 
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Remi1   Offline
New Member
Switch Technician

Posts: 2
Cleveland Ohio
I Love Telcom!!


   
     
 
Re: Held Line Reminder
Reply #2 - Apr 30th, 2019 at 9:51am
 
Thanks! I see there are two options in the field:
CCF       PHOLD                     PHOLD   20 HLDRCL Y   AUDIO1
CCF       PHOLD                     PHOLD   20 HLDREM Y   AUDIO1

Not sure in the HLDREM or the HLDRCL would work. I think we have a test cust group we can test with. I'll get back!
 
 
 
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